fbpx

Visitor Guide

We look forward to welcoming you to the spa. Before you arrive, please be sure to view all the information in our Visitor Guide to ensure that you understand our policies. Our goal is to ensure a comfortable, enjoyable experience for all our guests.

Appointments Policy

At the time your reservation, the credit card you have selected will be preauthorized for the full amount of the treatment(s). The card will preauthorize for the order amount, therefore, if an order is $100, the card will preauthorize at $100. Once the order is closed, the preauthorization charge will be reversed from the owner’s credit card and will post to the client’s account within their bank’s processing time.

A $50 deposit per treatment, on a valid credit card, is required to hold a reservation. This policy also applies to guests using gift certificates or any third party voucher.

An 18+ valid state ID is required on the day of service to complete the transaction.

VIP Passes are not accepted on Saturday and Sundays due to high volume.

Expired VIP passes are NOT accepted.

Wet Lounge Daily Passes are first come, first served and are accommodated according to our schedule and capacity permissions. Please call ahead for the schedule.

It is advised to arrive AT LEAST 20 minutes prior to your treatment time to comfortably check-in and change.

Cancellation Policy

We require at least 48 hours notice to reschedule or cancel an appointment. There is a $50 charge for canceled or rescheduled appointments with less than 48 hours notice. A 100% charge applies for no-shows.

Pricing

Prices are subject to change without notice. Please confirm prices when booking your appointment as our fee schedule can change at any time.

Gratuity

If you have enjoyed your service, it is customary to provide a 15-20% gratuity to each of your therapists. Cash is preferred and appreciated.

Late Arrivals

If you arrive late for your appointment, we are only able to offer you the remaining time of your treatment with no exceptions. It is advised that you arrive AT LEAST 20 minutes prior to your treatment time to comfortably check-in and change.

Parties and Groups

We welcome groups for wedding events, baby showers, birthdays and all kinds of celebrations. Packages and pricing are available. Please visit our Private Parties page for details.

Gift Certificates

Body by Brooklyn gift certificates are redeemable for services and products only. Gift certificates must be presented at the time of appointment. Body By Brooklyn is not responsible for lost or stolen gift certificates. To purchase gift certificates over $100, you will need to provide valid photo ID via fax 718-923-9717 or email at info@b3hospitalitygroup.com.  

Gift certificates will NOT activate until the ID associated with gift certificate purchase is processed. A $20 reactivation fee will apply per year after expiration. Gift certificates and gift cards will not be redeemable until 48 hours after the initial purchase. Gift certificates and gift cards will only be redeemable with a valid ID.

Attire

Bathing suits and flip-flops are required in common areas such as the Wet Lounge. If forgotten, disposable bathing suits and flip-flops can be provided for a nominal fee.